Global Platform Transformation + UX/CX Redesign

Global Ecommerce marketplace.

Worked with EMEA, LATAM and APAC teams to design a digital transformation roadmap to consolidate 42 countries. Developed a friction-less customer journey from acquisition to delivery.

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42 countries running on distributed platforms which required multiple engineering and operational teams.

  • Lack of a standardized taxation platform for intl shipping
  • Manual Vendor Mgmt + Broken CX



  • Platform Consolidation + Automation
  • Integrating With 2PL + 3PL for last mile delivery
  • Cross border Shipping + VAT Matrix
  • Automation of Vendor Mgmt + Onboarding

Our Work


Operational Efficiency = Growth

  • Reduced Cost-to-Service By 10%
  • Incremental Conversion 2.5% to 3.2%
  • Bookings boosted by 7%
Delivered over $40M in bookings.

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