Product Advisory + Platform Development
Worked with leadership to define a product roadmap to drive customer growth and retention. Worked closely with the analytics teams to identify platform optimization opportunities.
Conventional way of developing + deploying software technology.
- Teams were using the waterfall methodology
- Inefficient team structures
- Excel-based feature tracking and product management
- Limited visibility of resource efficiency and productivity
Business Process Automation
- Migrated to an agile product + delivery model
- Introduced sprint-based software development
- Implemented tools to deliver higher resource productivity
Agile Service Delivery = Growth
- Leaner/Agile Team Structure Reduced TAT
- Increased Customer Satisfaction
- Significant shift in product and feature delivery
Scaled the business three-folds + exited after 2.5 years